Chesterfield Auto Repair

I first contacted Big Jim's Auto a couple of weeks ago. I have a GMC Acadia that needed the timing chains replaced. Now let me tell you.... I've watched a few videos on YouTube on how to replace them and I would never have been able to do it myself. It's that big of a job. Needless to say, they got me a date to bring the vehicle in. I took it in on a Monday (2-17-20). They were able to get it into a bay on the next day. Around noon on Tuesday I not only recieved a phone call from Jim, but also the invoice and a couple of photos of the work in progress. The engine on this vehicle has to be dropped completely out and the body raised to be able to do the work..... not your typical leave the engine in and do it that way. All work was completed by Friday (2-21-20). It runs great!!! There are still a few things that need to be replaced and Jim told me about them. Those are things that I should be able to do on my own. For the quality work.... the time keeping in contact with me.... the personnel service...... the photos.... and the price.......I will always recommend Big Jim's Auto to family and friends.

Simply Old School. Excellent customer service ✅ Integrity ✅ Genuinely cares about accurately diagnosing an issue ✅ Honesty ✅ Excellent communication ✅ Monica is awesome and the staff is top notch. ✅✅ We appreciate you all very much. 😃🙌🏼

For over 20 years my family and I have trusted Jim and his guys to work on our 3 vehicles.. I recommend every one I know or ask for recommendations to go there. I love Jim,Monica & little Jim they watch out for me.THANKS SO MUCH ❤😁

Good service and diagnostics

Still on point!

As I have for over 25 years, I trusted the care of my car again to Big Jim's Auto. My 2010 Chevy Malibu--with almost 264,000 miles--could have many problems at this point. But the team at Big Jim's stays on top of them. They offer what we might call "anticipatory care": "At the time of your next oil change, we'll also take care of . . . ." Hearing this makes me feel confident that I'm driving a vehicle that's safe and reliable--thanks to the mechanics at Big Jim's Auto.

Great place to take your vehicle! He got me in and taken care of when noone else in the area did. No run arounds and great guy. Will definitely be coming back!!

Honest as they come. Very happy with the service I received.